
How can we help you?
If you can any doubts or questions we suggest you refer to the FAQ section below.
If you prefer, you can write to us. You will hear back from us within 1 business day
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Frequently Asked Questions
Website & Products
We take great pride in being able to offer products that are truly ‘Made in Italy’. We source the finest materials obtainable across Italy, all the materials are rigorously tested to ensure the quality and provenance of the fabric as well as being sourced in a sustainable manner.
On the product page you can find the size and fit guide to ensure you purchase the correct size. Please bear in mind that there is a tolerance margin of 1-2% in the dimension compared to the sizing table. Given the artisanal nature of our work, it is not possible to create an identical item.
At Frederick Mañez we are very proud to say we are the first fashion brand that offers solid gold in all of our clothing. We do this through a 40% 24ct Gold and 60% Polyamide thread.
We are currently working very hard in expanding our range of clothes, and aim to introduce new products of FW/24.
You can find material specific instructions in our “Care Guide” or you can find specific care instructions in each product page.
Orders & Shipping
We accept the following forms of payment: Visa, Mastercard
You can either checkout as a guest or create an account. Creating an account will make it faster to place future orders and allows you to review your order history at any time.
If you haven’t received your order confirmation email, your order may not have gone through successfully or you might have submitted the wrong email address. Please check your spam folder, however if you still have not received it, please email us at info@frederickmanez.com and we will look into it for you.
As soon as your order has been dispatched, you’ll receive a shipping confirmation email from us with a tracking link to track your order
If you need to make any changes to your order, please let us know as soon as possible at info@frederickmanez.com and we’ll do our best to accommodate your request. Please note, once your order has been dispatched we are unable to make any changes.We cannot change the billing address and we can only offer exchanges for items of the same price.
You can track the progress of your order by clicking on the ‘TRACK HERE’ link in your shipping confirmation email.
Returns & exchanges
Free shipping is available for countries within the EU.
We take our client's satisfaction very seriously. If you need to make an exchange, you can manage your petition hassle-free through our exchange portal HERE
In the rare case that your item is faulty please feel free to submit your issue through our exchange portal HERE. We will take care of your purchase and issue hassle-free and smoothly.
Frequently Asked Questions
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